General Terms and Conditions

Date of entry into force: 26.07.2025.

1. Introduction and concepts

Please read my general terms and conditions carefully, as by placing an order or requesting a quote, I accept the terms and conditions set out herein.

These general terms and conditions (hereinafter: GTC) Horváth Péter Ev. (hereinafter: Service provider) and the customer using its services (hereinafter: Customer) (the Service Provider and the Customer are hereinafter collectively referred to as: Parties) and, in addition to the relevant legislation, regulates the conditions of conclusion of the contract, payment terms and deadlines, liability rules and the conditions for exercising the right of withdrawal.

The Service Provider shall operate a cake studio at 102 Rákosi út, 1161 Budapest, Hungary (hereinafter: Business premises) is engaged in confectionery activities, and https://loulou.hu/ website (hereinafter referred to as: Website) and publishes relevant information about its products (hereinafter: Service). You can place an order and request a quote for the Services through the Website (hereinafter: To order).

The GTC apply to all legal transactions and services that are carried out through the Website, regardless of whether they are carried out from Hungary or abroad, by the Service Provider or its intermediary.

The processing of the Customer's personal data is governed by the Privacy Policy, which is available directly from the main website and via the URL https://loulou.hu/adatvedelmi-tajekoztato/.

2. Information and contact details of the Service Provider

If you have any questions regarding the use of the Website, the ordering or requesting process, or the terms and conditions, you can contact me at the following contact details:

• Name of service provider: Horváth Péter Ev.
• Seat: 1161 Budapest, Rákosi út 102.
• Location and postal address (business premises): 1161 Budapest, Rákosi út 102.
• Name of the registering authority: Court of Justice of the Budapest District Court
• Registration number: 59087166 
• Tax number: 49380152-1-42
• Service provider's bank account number: 11716008-22543208
• Website address: https://loulou.hu/ (hereinafter referred to as: Website)
• Your email address: info@loulou.hu
• Name of contributor: Tünde Hegedűs
• Intermediary phone number: +36 (30) 208 3838
• The name of the location provider: Sybell Informatika Ltd.
• The location of the hosting provider: 1158 Budapest, Késmárk u. 7/B 2. floor 206.
• E-mail address of the hosting provider: hello@sybell.hu 

3. Scope and adoption of the GTC

Unless otherwise expressly agreed, the GTC shall apply to all legal transactions entered into by the Service Provider in relation to the Service, regardless of whether they are concluded at the Service Provider's premises or on the https://loulou.hu/ tomorrow website operated by the Service Provider.

In matters not regulated in the GTC, in particular Act V of 2013 on the Civil Code (hereinafter: Civil Code), Government Decree 45/2014 (26.II.) on the detailed rules of contracts between consumers and businesses, and the legislation listed in point 12 shall apply.

By using the Service, the Customer accepts to be bound by these GTC in their entirety.

The language of the contract is Hungarian.

The contract is concluded with the submission of the Order, by accepting the general terms and conditions.

The Site may contain links to other service providers' sites. The Service Provider is not responsible for the privacy practices of these service providers or the activities of other third parties.

4. Use of the Service

4.1. General information

Purchases on the Website may be made by placing an order or requesting a quotation electronically, as set out in these GTC.

The Order is available to all users without registration, but all mandatory fields concerning the Customer's data must be filled in completely.

The customer is obliged to provide his/her own real data when making the purchase. In case of false data or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the Customer uses its services on behalf of another person, using the data of another person.

The Service Provider shall not be liable for any delivery delays or other problems or errors caused by incorrect and/or inaccurate data provided by the Customer.

The purchase price is always the amount indicated next to the product selected, which, if not indicated, already includes VAT.

The purchase price of products does not include the cost of delivery, unless otherwise stated on the final payment page. 

The Service Provider reserves the right to change the prices of the products ordered from the Website, with the modification taking effect at the same time as the publication on the Website. The change will not adversely affect the purchase price of products already ordered. If you pay online by credit card, I will not be able to refund you for any price reduction that occurs between the time the electronic payment notification is sent and the time you receive the product.

If the Service Provider, despite all due care, displays an incorrect price on the Website, in particular a clearly incorrect price, e.g. a “0” Ft or “1” Ft price that differs significantly from the generally accepted or estimated price of the product, or a "0" Ft or "1" Ft price due to a system error, the Service Provider is not obliged to deliver the product at the incorrect price, but may offer to deliver the product at the correct price, in the knowledge of which the Customer may withdraw from the purchase.

4.2. Information about products

On the Website, information on the characteristics of the products for sale is provided in the description on the product page.

The product images published on the Website are illustrations only and may differ from reality.

There may be slight discrepancies between the characteristics shown in the photographs of non-specific cakes and pastries published on the Website and the actual product, for which the Service Provider shall not be liable.

The Service Provider explicitly informs the Customer that the food made from fruit and nuts may contain traces of seeds and shells. The Service Provider shall not be liable for any damage resulting therefrom.

The Supplier also informs the Customer that its products may contain gluten, soy, milk, oilseeds and sugar!

Free cakes are also available on the website, but the Service Provider informs the customer that the workshop uses whole ingredients, so cross-contamination may occur.

4.3. Ordering procedure

You can place an order or request a quote at the URL https://loulou.hu/tortarendeles/ as follows.

1. Indicate whether you want to choose from the standard range of traditional cakes or order a custom cake!
2. Select the flavour combination you want from the drop-down list! For some flavour variations, you can also indicate special requirements by selecting lactose and gluten free.
3. Choose the size of cake you want from the options shown!
4. Mark the day you want the cake to be ready! Cakes from the standard range can be picked up on the 3rd day after ordering at the earliest, and design and children's cakes (up to 2 tiers) on the 14th day. In case of a shorter delivery time, please call us, as cakes in stock can be delivered the next day.
5. For a custom designed cake, please specify the occasion you would like to order it for and your ideas and specific requirements for the cake, including photos for reference.
6. Indicate whether you want any accessories for the cake and if so, specify the type and quantity of accessories requested.
7. You can also indicate any other requirements you may have when placing an order or requesting a quote.
8. Please enter the following contact details: first name, surname, billing address, e-mail address, telephone number, billing name and tax number for companies.
9. Select the desired delivery method from the options shown. In the case of home delivery, you have the option to specify a different delivery address from the billing address. 
10. Once you have entered the above information, you can see the total amount of the order in the Total amount payable field for the cakes available in the standard offer, which you can pay in 2 different ways: you can pay by online credit card when placing the order, or by bank transfer after placing the order. For custom cakes, the order will be validated by payment of a 30% deposit after acceptance of a separate quotation, which is paid by bank transfer.
11. Choose the payment method you want from the options shown! 
12. Please read and mark with a tick that you accept the terms and conditions!
13. If you pay online by credit card, please enter your credit card details to pay!
14. Check the information you entered and click the Submit button to send your request or order!

4.4. Binding offers, confirmation of orders

The Service Provider will confirm the receipt of the offer (order) sent by the Customer to the Customer without delay, by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail will contain:

• information provided by the Customer during the purchase or registration process (e.g. billing and shipping information),
• the order ID,
• the date of the order,
• the list, quantity and price of additional items for the product ordered,
• the total amount payable for a traditional cake order.

This confirmation e-mail only informs the Customer that his order has been received by the Service Provider.

If the Customer notices an error in the confirmation e-mail sent by the Service Provider, he/she must notify the Service Provider within 1 day.

The order shall be deemed to be a contract concluded by electronic means and shall be governed by the Civil Code and Act CVIII of 2001 on certain issues of electronic commerce services and information society services.

4.5. Payment methods

A) Personal pick-up at LouLou cake studio

The ordered products can be picked up at one of the contact details listed in the Contact menu at the following address: 1161 Budapest, Rákosi út 102.

No delivery charge for personal delivery.

B) Home delivery

The delivery of the products ordered by home delivery is carried out by the Service Provider or its agents in accordance with the following conditions.

Delivery is possible every day between 8:00-16:00 in Budapest.

After the order has been fulfilled, the Service Provider offers the Customer the possibility to choose the delivery date, which does not indicate a specific date, but only an approximate delivery interval. The Service Provider is not able to deliver at a specific time.

The Service Provider shall not be liable if the Customer is not at the delivery or collection address at the time agreed and indicated in advance and the delivery or collection of the products is not possible.

If the delivery to Budapest is unsuccessful - for reasons attributable to the Customer -, the Service Provider will attempt the 2nd delivery again only if the Customer pays an extra delivery fee (depending on the location, gross HUF 1500-4200) to the Service Provider by bank transfer and the delivery fee is credited to the Service Provider's account.

Delivery charges for home delivery:

• 16. district: 1500 Ft
• Districts 10, 14, 15, 17: HUF 1800
• Districts 4, 5, 6, 7, 8, 9, 13, 19, 20, 18: 2800 Ft
• 1st, 2nd, 3rd, 12th, 11th, 21st, 22nd, 23rd districts: 4200 Ft

For deliveries outside Budapest, the quotation shall specify a specific delivery charge, which shall be payable no later than upon receipt of the Service.

The Service Provider reserves the right to change the delivery charge, provided that the change will take effect at the same time as the change is published on the Website. The change will not affect the purchase price of products already ordered.

4.7. Deadlines for performance

Cakes from the standard range can be requested at the earliest on the 3rd day after the order is confirmed, and custom cakes on the 14th day.

The Service Provider shall notify any deviation from these deadlines to the e-mail address or telephone number provided by the Customer.

Some cakes in stock can be requested for the day after the order is placed. The Customer can contact the Service Provider on the telephone number provided in the Contact Us section.

In the event of delay on the part of the Service Provider, the Customer is entitled to set a grace period. If the Service Provider does not perform within the grace period, the Customer has the right to withdraw from the contract. The Customer shall be entitled to withdraw from the contract without notice if 

• the Service Provider has refused to perform the contract; or
• the contract should have been performed at the agreed time of performance, and not at any other time, by agreement between the Parties or by reason of the recognisable purpose of the service.

5. Right of withdrawal and termination

Pursuant to Article 2(l) of the Government Decree, the right of withdrawal does not extend to the confectionery products specified in these GTC, so the Customer is not entitled to withdraw from the contract after the order has been sent.

6. ENFORCEMENT

6.1. Handling complaints

The Customer may make any complaint directly to the contact details provided by the Seller on the website. Verbal complaints will be promptly investigated by the Seller and remedied as necessary. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Seller shall immediately take a record of the complaint and its position and shall: - in the case of an oral complaint communicated in person, give a copy of the record to the Customer on the spot, - in the case of an oral complaint communicated by telephone or other electronic communication service, send it to the Customer no later than 30 days after the substantive reply, - otherwise proceed as provided for in the written complaint. The Seller shall assign a unique identification number to the oral complaint communicated by telephone or electronic communications. The record of the complaint must contain the following information: the name and address of the Customer, the place, time and manner in which the complaint was lodged, a detailed description of the Customer's complaint, a list of documents, records and other evidence presented by the Customer, a statement by the Seller of its position on the Customer's complaint, if it is possible to investigate the complaint immediately, the signature of the person who took the minutes and, except in the case of a verbal complaint communicated by telephone or other electronic communication service, the signature of the Customer, the place and time of taking the minutes, and, in the case of a verbal complaint communicated by telephone or other electronic communication service, the unique identification number of the complaint. The Seller shall, unless otherwise provided for in a directly applicable legal act of the European Union, reply to the written complaint in writing within thirty days of receipt and take measures to communicate the complaint. A shorter time limit may be laid down by law, a longer time limit by statute. The Seller shall state the reasons for rejecting the complaint. The seller must keep the record of the complaint and a copy of the reply for five years and present it to the supervisory authorities at their request. If the complaint is rejected, the Seller must inform the Buyer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The information must also include the headquarters, telephone and Internet contact details and postal address of the competent authority or conciliation body in the place where the Customer resides or is staying. The information shall also indicate whether the business will use the conciliation body to settle the consumer dispute. The provisions set out in this point shall apply where the Customer is a consumer.

6.2. Quality claims and warranty 

The Seller guarantees the quality of the Products it sells.
If a quality complaint against the Product relates to a visible characteristic of the Product (e.g. external damage), the Customer shall notify the Seller of the complaint at the same time as the receipt of the Product. If a quality complaint against the Product relates to an invisible characteristic of the Product, the Buyer may notify the Seller of the quality complaint until the expiry of the shelf life of the Product concerned, but no later than 48 hours after receipt of the Product.
If the Product ordered is defective or damaged during delivery, the Seller will replace it free of charge. If the Seller is unable to replace the defective Product with an identical Product, the Seller may, at the option of the Buyer, replace the ordered Product with another Product, compensate the Buyer subsequently or refund the purchase price to the Buyer.
The Confectionery Product may show slight variations in size, design and decoration from the characteristics indicated on the Website or from the colour photograph, for which the Seller shall not be liable.

6.3. Liability for damages

The Seller excludes any liability for damages resulting from the delay in the manufacture and delivery of the Product. The exclusion of liability under this clause shall not apply to the exclusion of liability under the Civil Code. 314 (1) of the Civil Code in respect of damage caused intentionally, by gross negligence or by a criminal offence, or by a breach of contract causing injury to life, limb or health.
The Seller excludes liability for any damage resulting from the malfunction of any additional product ordered for pastry cakes. In such cases, the Buyer may claim damages directly from the manufacturer of the Product concerned under the rules on product liability.

7. FINAL PROVISIONS

The parties shall act in good faith and shall settle any disputes that may arise amicably, if possible. In the event of a dispute, the Parties shall submit to the exclusive jurisdiction of the Pest Central District Court, depending on the value of the subject matter of the dispute.
These GTC shall enter into force upon publication and shall remain in force until amended by the Service Provider. In the event of amendment of the GTC, the Service Provider shall draw the attention of the Customer to the fact that the content of the GTC has changed and shall make the access point easily accessible.